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Complaints procedure

At Close Brothers Brewery Rentals, we aim to give you outstanding customer service. However, if you feel we have fallen short of this please contact us so that we can investigate fully.

How to make a complaint

If you feel we have fallen short of giving you outstanding customer service we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.  

If you wish to raise a complaint you can do so over the telephone or in writing. We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.

Get in touch

You can call us on 01425 485 421

or email us at

You can write to us at:

Unit 1 Kingfisher Park
Headlands Business Park
BH24 3NX

If you write to us or email, please remember to include the following details so we can start helping you straightaway:

  • Your name and address
  • Your business name
  • Your email addresses
  • A summary of your complaint setting out the facts as clearly as you can
  • Include any supporting documentation
  • What we can do to put things right